Frequently Asked Questions

Frequently Asked Questions
Licensing and Installation
  Installing or re-installing the software
    I am trying to re-install Invivo onto a new computer, but it is not working.
    How can I install/upgrade the software?
    I want to change my network license computer to a perpetual license.
    I encountered an "Installer ended prematurely" or ".DLL missing" error message.
  How licensing works
    What’s the difference between a perpetual and a network license?
    How many licenses are available for installation?
    Can software be removed and re-installed with the same authorization code?
    How does internet access affect my licenses?
    What happens if my internet goes down?
Function
  Newest features
    What new functions have been included in the newest version of Invivo?
  Invivo 5 tab functions
    Can I sign-up for a training with you to learn all the functions?
    How do the trainings work?
    Can I receive the brochures and manuals for the software and its add-ons?
  Opening / saving / locating a scan
    How can I open a scan or DICOM file?
    Where is the default save location, and can I change this location?
    What is the difference between DICOM files (.dcm), invivo files (.inv), anatomage project files (.apj), and anatomage files (.amg)?
  Burning CD / share case
    How can I transfer the information to another doctor or another location?
  Viewers (installation and functions)
    How can I view the information from another computer?
    What functions are available on the viewer?
System Requirements
  Hardware
    What type of computer (hardware) is recommended/required?
  Graphics
    How do graphics cards work? Why does Invivo require a graphics card? How can I check what graphics card I have installed on my computer?
  Mac OS compatibility
    Is Invivo compatible with Apple products?
Software Bug / Feature Request
  Feature Requests
    Are specific dental implants available? Can I request one to be available?
    Can I send in ideas for the new software update?
  Software Bug
    There is a repeatable issue in the Invivo software. How can I report this?

Licensing Questions
  Installing or re-installing the software
    I am trying to re-install Invivo onto a new computer, but it is not working.
      We can only assist in moving license codes within 1 year of purchasing the software and/or if the customer has service and support fees paid. Once support fees are paid, we will gladly assist in transfer of license codes so that the software can be installed onto another computer.
    How can I install/upgrade the software?
      Go to www.anatomodel.com with login:
Username: download
Password: support
You will see the installation files for our most current releases. The software can also be upgraded from one sub-version to the next without entering new license codes (i.e. 5.2.3 → 5.2.4).
    I want to change my network license computer to a perpetual license.
      If you want to change the network license to a perpetual or deactivate the license you have, you will need to remove the Activation.dat file. This file can be found on your computer drive. Type: C:\ProgramData\Anatomage (or C:\ProgramData (x86)\Anatomage for 64-bit) to the folder search function. Once you open the InvivoDental folder, there will be an Activation.dat file that you must delete. Now you should be able to put in a new perpetual license code. Note: This will not free up one of the four slots in your network license. You must contact our technical support team to free up the slot.
    I encountered an "Installer ended prematurely" or ".DLL missing" error message.
      Please install the following Microsoft Windows Visual C++ Redistributable packages:
http://www.microsoft.com/en-us/download/details.aspx?id=14632
http://www.microsoft.com/en-us/download/details.aspx?id=8328
  How licensing works
    What’s the difference between a perpetual and a network license?
      A perpetual license is a single license that will be needed to run any network license. It can be installed either in an office tethered to a network license or by itself on a laptop. A network license will install from one to four computers with all capabilities that a perpetual license has. However, the computers with network licenses must share the same external IP address with the computer that has the perpetual license.
    How many licenses are available for installation?
      Please call our support line in order to see which licenses have been used. If support has been paid or if it has been less than a year since your purchase, we can assist with transferring licenses. If you did not purchase the software directly from us, you need to contact your CBCT manufacturer for support.
    Can software be removed and re-installed with the same authorization code?
      The software can only be installed onto one computer per authorization code. Once an authorization code is used, it cannot be re-used. To move licenses, you must contact the technical support team. We can generate a new activation code for you to use for the new computer if it is within a year of purchase or if support has been purchased.
    How does internet access affect my licenses?
      All licenses normally require internet access for first-time activations. If you do not have access to the internet, Anatomage technicians can manually activate perpetual licenses, but you will have to contact Anatomage tech support. Network licenses will always require internet under the same IP address as a perpetual license to launch the software.
    What happens if my internet goes down?
      Lack of internet will not prevent perpetual licenses from launching the software once the license is already activated. For network licenses, there will be an 8-hour grace period where the software will still launch if there is no internet. After 8 hours, the computer must be reconnected to the internet.
Function
  Newest features
    What new functions have been included in the newest version of Invivo?
      Please contact us for a copy of the “What's New with Invivo 5.3” PDF.
  Invivo 5 tab functions
    Can I sign-up for a training with you to learn all the functions?
      If it is within a year of purchase or if support has been paid, we will go over the software functions with you. Otherwise, our manual and training videos are included on the installation CD. The training videos are also available on www.anatomodel.com with log-in:
Username: training
Password: videos
    How do the trainings work?
      Our company uses a software called gotomeeting. This software allows us to see your computer screen (or vice versa) so that we can personally explain to you the functions and capabilities of our software. The trainings usually range from about forty-five minutes to over an hour, depending on the case.
    Can I receive the brochures and manuals for the software and its add-ons?
      Please contact our technical support team. We can send over a brochure or a manual via email.
  Opening / saving / locating a scan
    How can I open a scan or DICOM file?
      Once you have scanned a patient, you can export the scan as a DICOM file. Our software allows you to read the DICOM file. In order to open a scan, simply drag the DICOM file onto the Invivo icon on the desktop. Invivo will then scan all of the DICOM files in that folder. Alternatively, you can open Invivo and use the file manager to find the file.
    Where is the default save location, and can I change this location?
      The default location is under Documents\Anatomage_Cases. The Invivo software is set to automatically generate the folder once it is installed. This default location can be changed by going to File > Preferences > File Manager in Invivo. The settings can then be altered to reflect the default save location of the files.
    What is the difference between DICOM files (.dcm), invivo files (.inv), anatomage project files (.apj), and anatomage files (.amg)?
      DICOM file (.dcm) – This is the raw file exported from the CBCT or CT machine. Once you open the DICOM file, you can save the file as an invivo file.
Invivo file (.inv) – This is the file type that the software saves in. Any changes or planning you make in our software will all be saved in this type of file.
Project file (.apj) – This file contains only the work up data, i.e. nerve tracings, implant placements, etc.
Anatomage file (.amg) - The anatomage file is the file created by our technicians after they work-up your case.
  Burning CD / share case
    How can I transfer the information to another doctor or another location?
      Invivo cannot directly transfer documents from one location to another. There are several methods you can use to transfer the file. You can either burn the information onto a CD or USB and physically transport the information. Otherwise, you can use a free online data storage system in order to save the file and reload it at another location. The doctor at the other location must also have a copy of Invivo in order for him to open the file. If the other doctor does not need to alter the case, there are additional options in the Viewers section below.
  Viewers (installation and functions)
    How can I view the information from another computer?
      In order to view an invivo file from another computer, the other doctor must either have a copy of the software or download the InvivoDental Viewer (opens .inv) from our website, www.anatomodel.com with login:
Username: download
Password: support
We also have 3D Anatomage Viewer that only opens anatomage files (.amg). Alternatively, in versions 5.2.4 or higher, the Lay Egg option can be used to make a single executable file with the case and the InvivoDental Viewer combined.
    What functions are available on the viewer?
      The InvivoDental Viewer has the Section, Archsection, and Gallery tabs. It is able to read invivo files (.inv) with limited capabilities. The 3D Anatomage Viewer has the Model and Gallery tabs of the Invivo software. This viewer reads only anatomage files (.amg). This will allow doctors to show the patients Anatomodel cases from any location.
System Requirements
  Hardware
    What type of computer (hardware) is recommended/required?
      See the System Requirements.
  Graphics
    How do graphics cards work? Why does Invivo require a graphics card? How can I check what graphics card I have installed on my computer?
      Invivo requires a graphics card in order to render 3D volumes. A better graphics card will make the rendering of the 3D volume smoother. On Windows 7, you can go to My Computer > System Properties > Device Manager. Under Display Adapters, it should show which graphics cards are installed on the computer.
  Mac OS compatibility
    Is Invivo compatible with Apple products?
      Our software can only be run on an Apple product by running a software called Boot Camp. Boot Camp allows you to run Windows on Mac OS.You can run our software through Windows on a Mac this way. We are currently working on developing a version of Invivo compatible with Mac OS X.
Software Bug / Feature Request
  Feature Requests
    Are specific dental implants available? Can I request one to be available?
      We are always trying to expand our implant library. Our library includes:

- 3D_MDI, Astra
- BEGO
- Bicon
- BioHorizons
- Biomet_3i
- Camlog
- Camlog_guide
- Dentsply
- Generic
- Implant Direct
- Keystone, MIS
- Megagen

- Neoss
- Nobel_Biocare
- Osstem
- Southern
- Stramann
- Sybron
- TAD_3M_Unitek
- TAD_ Generic
- Thommen
- Z_Systems
- Zimmer

To request a new implant to be added to our library, please contact our technical support team.
    Can I send in ideas for the new software update?
      Yes, if you would like a specific feature to be included in the next release of Invivo or see a repeatable bug, please feel free to contact us.
  Software Bug
    There is a repeatable issue in the Invivo software. How can I report this?
      If you see a repeatable bug, please feel free to contact us.
logo

Tel) 408 - 885 - 1474
Fax) 408 - 295 - 9786
111 N Market Street St. #500
San Jose, CA 95113

For more information, contact
info@anatomage.com